Line2 Key Terms Glossary
Provides you with the tools to build your phone system and manage your users.
A – C
Administrator: The primary contact for a Line2 account. This user has full Power User management rights and is the sole recipient of all billing and system email communications. Only one user can be designated as the Administrator.
Analytic Reports: Detailed data tracking that allows account managers to view system usage, call volumes, and performance trends in easy-to-read graphs.
Automated Voice Greeting: A text-to-speech greeting read by a computer voice. Users can keep the default text or submit a custom script. There is no additional charge for this feature.
Basic User: A restricted user role assigned to individuals who only require access to their personal account preferences and settings.
Call Forwarding: A feature that controls how incoming calls are routed, allowing users to send calls directly to the Line2 app, a landline, or a mobile phone number.
Call Queuing: A feature that creates a virtual waiting room, holding incoming callers in a queue until a representative becomes available to take the call.
Call Scheduling: A scheduling tool that automatically forwards incoming calls based on a user's pre-set weekly or hourly availability.
Call Screening: A feature that allows users to review incoming caller information before deciding whether to accept the call, decline it, or send it to voicemail.
D – I
Dial Sequentially: A routing method where the Line2 system rings numbers one after the other, following the exact order they are listed in the Account Manager.
Dial Simultaneously: A routing method that rings all numbers listed on a user's Call Forwarding list at the exact same time.
Direct Dial Number: A dedicated phone number that connects directly to a specific user, bypassing the main phone system or auto-attendant menus.
Fax-Only User: An account type reserved strictly for receiving faxes. Callers dialing this number will hear a fax tone, and incoming faxes are saved to a digital inbox that can automatically forward copies to an external email address.
Info-Only Extension: A dedicated extension used to provide callers with recorded information (such as hours, directions, or announcements) without connecting them to a live person.
N – S
Number Porting: The process of transferring an existing phone number from a previous service provider over to Line2.
Power User: A management role assigned to individuals responsible for overseeing other users. Power Users can create and edit accounts, reset passwords, adjust account-wide preferences, and update billing information.
Professionally Recorded Greeting: A premium service where a custom script is submitted to a professional voice actor. Completed recordings are typically delivered within 2–3 business days.
Stand-Alone User: A user account that can only be reached via a direct dial number and cannot be accessed through the main Phone System menu or extensions. They retain personal access to voicemail, messaging, greetings, and call forwarding.
Standard Extension: A standard routing number used to connect callers to a specific person or department. Extensions are managed via the Phone System Manager.
Standard User: A user type available only when the main phone system is active. This account belongs to a specific person who can be reached via an extension, the phone system menu, or a direct dial number. Standard Users have access to voicemail, messaging, customizable personal greetings, and call forwarding.
Sub-Attendant: A secondary auto-attendant menu used to provide callers with an additional subset of phone numbers or routing options (e.g., "Press 1 for Sales, Press 2 for Support").