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Line2 Account Manager: Auto Attendant : Users

Commonly Asked Questions

How do I add a New User?

How do I add a Direct Dial Number to a User?

How do I add a feature to an existing User? 

Add New User 

All user accounts will have voicemail by email, messaging , customizable personal greetings and unique call settings. Each user can have 3 phone numbers at one flat rate.

It is important to note that adding a new user will incur a cost. 

  1. Log into your Line2 Account Manager 
  2. Go to Auto Attendant then Users
  3. Select New User 

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Here are the details you need to provide:

What type of User do you want to add?

Standard - This user type is only available when your phone system is active. You would choose this option if you need to create a Line2 account for a specific person. The user will be accessible via an extension, phone system menu or direct dial number. This user will have access to voicemail, messaging, customizable personal greeting and call forwarding.

Fax Only- You would select this user type if you need account reserved for only receiving faxes.  Callers who dial a fax only number will receive a fax tone.  Faxes received will be stored in a message inbox, which can be easily forwarded to an external email address. 

Stand Alone - Select this option if you want to create a user that can only be reached by a direct dial number. Stand alone users have access to voicemail, messaging, customizable personal greeting and call forwarding. Stand Alone users can not  be accessed thru your Phone System. 

>>Click Next

Basic Info
Enter personal information for the new user along with the password and time zone.

User Rights  
Helpful Hint: User Rights can be changed by the Administrator  at anytime.

Basic User - Assign to persons that will only need access to their account preferences and settings.

Power User - Assign to persons that will be responsible for managing other users on your Line2 Account. Power users can create and edit other User accounts, reset passwords, edit account wide preferences and update billing information.

Administrator - Assign to person who will function as the primary contact for your Line2 account. This user has the same rights as a Power User but in addition will receive all billing and system email communications from Line2. Only one user can be designated as an Administrator 

>>Click Next

Email Addresses 

Enter an email address in the box
Click Add Email Address
Helpful Hint:  you can add multiple email addresses


 >>Click Next when done

Extensions

Phone System

Select the phone system you would like to assign this user to

Extension 
Will be auto-assigned the next number in your phone system
 Keep in Mind: Your new user's extension can be up to 6 digits

Extension Name
Enter the name of the person, this will also be used in the directory listing

Call Queuing

 Enable this only if you are using call queuing for this user.

>>Click Next

User Phone Number 
Enter Number 
Helpful Hint:  Enter the user's existing number that will be used to route incoming calls to the Line2 App. 
Enter Description
Assign number of rings
Click Add Phone Number

>>Click Next
 

Additional Features 

>Select the Optional Features you would like to add to the user

Voicemail to text: Read your Voicemail just like an email. Voicemail is automatically converted to text and sent a long with a recording to your email or phone.

Analytic Reports:  Provides analytic call information. Once this is activated, every user on your account will have access to this feature.

Call Recording: Inbound and Outbound calls of any length will be recorded.

Keep in Mind: Additional Charges will be added to any feature selected.


>> Click Next to Complete

 

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Add a Direct Dial Number to an Existing User 


Providing a user with a direct dial number will give them the ability to receive calls without the call having to go through a phone system. 

  1. Log into your Line2 Account Manager 
  2. Go to Auto Attendant then Users
  3. Click Edit next to the user you would like to add the direct dial to
  4. Click on the direct dial tab in the user window
  5. Once you click on "5. Direct Dial Numbers" you will get the below screen
  6. Use the drop downs to find a number
  7. Once you find the number, click the check box
  8.  Click on Add
  9. Click Done

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Adding Feature to Existing User

  1. Log into your Line2 Account Manager 
  2. Go to Auto Attendant then Users
  3. Click Edit next to the user you want to add Additional Features to 
  4. Select the "Additional Features Tab"
  5. Chose the features you want to add
  6.  Select Save and Close