Line2 Account Manager: Settings: Voicemail Greeting

Customize your Voicemail Greetings

  1. From main dashboard, click on Change Greeting under the  Voicemail Greeting tile.
  2. Click on the Edit button.

Options Available Under Create New Option:

1.Automated Voice Greeting: Your greeting will be read by a computer voice, you can keep the current greeting text or submit a custom script. There is no charge for automated voice greetings.

> Create a custom name for your Greeting

>Check Set as Current

> Enter your greeting that will be read by a computer voice 

> Click Save 

 

2.Professionally Recorded Greeting : Your greeting will be submitted to a professional to be recorded. Submit a script and your greeting will be recorded in 2-3 days. 

Professional Greetings are $25 for up to 125 words and $5 for each additional 25 words or less. An edited greeting is charged as a new greeting.

> Create a custom name for your Professionally Recorded Greeting

> Enter your greeting that will be recorded. The word count at the top, will calculate your final cost

> Choose the greeting language you want to have recorded.

> Check off the Accept Box at the bottom

> Click Save



3.Upload My Own File: Upload a .mp3 or .wav file of your choosing. File limit cannot exceed 10 MB. There is no charge for uploading your own file.

> Create a custom name for your Uploaded file.

> Check Set as Current

> Click the browse button and search for your file

> Click Save

 

4.View Library

Stores all of you current and existing greetings

 

5.Use Default

The Default Greeting is a default message you can use. Under the Use Default tab you’ll see the default greeting that will be used.

 

>>In the first default greeting it states:

" Callers who dial an extension will hear the following greeting due to your current call settings"

 The name you see in this default greeting was the name entered for this user at the time of creation. At this time only Customer Support can change the name for the user in the system.

 

 >>In the second default greeting it states :

"Callers who dial your Line2 direct dial number will hear the following greeting due to your current call settings:"

The name for this default greeting is the Recorded Name greeting the customer can set up.

 

After Hours Voicemail Greeting 

  1. From main dashboard, click on Change Greeting under the  Voicemail Greeting tile.
  2. Click on the Edit button.
  3. Select the On radio button
  4.  Enter the hours for your business.

Below is an example of business hours entered for your After Hour Greeting:

image (39).png

Here's an example of how NOT to enter your business hours:

 

 

image (40).png

 

Helpful Hint:  Time needs to be entered clock wise. The end time should come after the start time. 

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