Tracking Your Account Usage and Call History
The Usage section in your Line2 Account Manager allows you to monitor your talk time, track estimated charges, and view a detailed breakdown of your incoming and outgoing call activity.
How to Access the Usage Section
Log into your Line2 Account Manager
Click on Usage on the top navigation bar.
Current Usage
The Current Usage screen provides an overview of your current billing period, active package details, accumulated call durations, and any estimated charges.
To view your current usage:
Go to the Usage section.
Select Current Usage from the left-hand sidebar.
What you can track here:
Package Details: Displays your current plan tier and any included call credits.
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Usage Breakdown: Displays a broken-down table categorizing your calls by network type:
Inbound
Landline
Mobile
Other (Non-UK, national, freephone)
Metrics Provided: For each call type, you can view the total accumulated Duration and Est. Charges.
Financial Totals: Keep an eye on your Total Usage costs, Total Call Credit Remaining, and your final Total Charges (usage - credit).
Filtering by User: If you manage multiple lines, you can use the Users menu on the lower left-hand sidebar to see usage statistics for All users or drill down into specific team members.
Call History
Call History serves as a comprehensive, chronological log of all incoming and outgoing phone calls made and received across your account.
To view your call history:
Go to the Usage section.
Select Call History from the left-hand sidebar.
Navigating Your History Logs:
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Timeframe Filters: You can filter the call logs chronologically by clicking the sub-options under Call History:
Current Billing Period
Last Billing Period
Today
Yesterday
Custom... (to select a specific date range)
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Log Details: For every call processed, the system records:
Date/Time: The exact timestamp of the call.
Duration: How long the call lasted.
Type: Whether the call was an Inbound Call or an outbound call.
Originating Number: The phone number that placed the call.
Service Number: Your Line2 number that handled the traffic.
Terminating Number: The final receiving destination.
Call Outcome: What happened at the end of the connection (e.g., "Caller Hung Up").
Managing Your Logs:
Download: Click the green Download button at the top of the log to export your call history records for external reporting or auditing.
Refresh: Click the Refresh button to update the page with the most recent call data.
Pagination: Use the drop-down menu at the bottom to adjust how many Calls Per Page are shown (e.g., 10, 25, 50) and navigate through pages using the Prev and Next buttons.