If you paid for a Line2 subscription through Apple but your account is showing up in Free Mode, or if you can't find your subscription details, follow the guide below to resolve the issue.
Verify Your Apple ID Subscription Status
Apple manages all in-app purchases directly. If you don't see Line2 listed under your Apple account subscriptions:
Check your Apple ID: Ensure you are logged into the exact same Apple ID you used to purchase the subscription.
Check the status: If the subscription status says "Canceled," your recurring billing has been stopped. You will need to re-subscribe to reactivate your service.
How to Force a Manual Re-Sync
If you have verified that your subscription is active but the app is still stuck in Free Mode, you can force Line2 to manually look for your Apple purchase and restore your account.
Follow these steps to restore your purchase:
Open the Line2 app and go to Settings.
Tap on Account.
Select Your Line2 Number.
Tap Restore Purchase.
Switching to Line2 Direct Billing
Are you moving from Apple billing to our direct billing system? Please keep the following in mind:
You must cancel your Apple subscription manually: Because Apple handles your data securely, Line2 does not have access to cancel 3rd-party subscriptions on your behalf.
Contact us to switch: To seamlessly transition your account to our direct billing system, please contact our Customer Support..
Key Improvements Made:
Readability: Converted the clumped "Forcing a Manual Re-sync" text into a numbered list so users can actually follow the steps.
Visual Highlights: Used bolding and blockquotes to draw attention to critical definitions (like what "Canceled" means) and warnings about 3rd-party billing.
Tone: Kept the language professional, helpful, and direct.