Account Manager: Settings: Greetings

The Greetings section in Line2 Account Manager allows you to create, customize, and manage the greetings callers hear when they reach your Line2 number.

You can create a new greeting using an automated voice, request a professionally recorded greeting, upload your own audio file, or select an existing greeting from your library.
 

Create a New Greeting

1. Log in to your Line2 Account Manager.
2. Select Settings from the top navigation.
3. Select Greetings.
4. Click Create New.

You will have the following greeting options:

Automated Voice Greeting

Create a greeting that is read using a computer-generated voice.

• Enter a custom name for your greeting.
• Enter the text you would like the automated voice to read.
• Select Set as Current if you want this greeting to become active.
• Click Save.

Automated Voice Greetings do not have an additional charge.

Professionally Recorded Greeting

Have your greeting recorded by a professional voice artist.

• Enter a custom name for your greeting.
• Enter the script you would like recorded.
• Select the language for the recording.
• Review the pricing shown based on the word count.
• Accept the terms and conditions.
• Click Save.

Professional recordings are typically completed within 2–3 business days.

Upload My Own File

Upload a greeting you have already created.

• Enter a custom name for your greeting.
• Select Set as Current if you want this greeting activated.
• Click Browse and select your audio file.
• Click Save.

Supported file types:

• MP3
• WAV

The maximum file size is 10 MB.

View Library

The View Library option allows you to view and manage your existing greetings.

From the library, you can review previously created greetings and select which greeting you want to use.

Use Default

The Use Default option allows you to use the standard Line2 greeting.

The default greeting may include your account name or recorded name depending on your current call settings.

After Hours Voicemail Greeting

You can create a separate greeting for calls received outside of your business hours.

To enable an After Hours Greeting:

1. From the dashboard, select Change Greeting under the Voicemail Greeting tile.
2. Click Edit.
3. Select the On option.
4. Enter your business hours.
5. Save your changes.

Business Hour Tips

When entering your hours:

• Enter times in chronological order.
• The end time must be later than the start time.
• Use a consistent time format.

Incorrectly entered business hours may prevent the After Hours Greeting from working as expected.

Need Help?

Get in touch with our support specialists on our Contact Us page.