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Add or Update Your E911 Address

An E911 (Enhanced 911) address helps emergency services identify your location if you place a 911 call using your Line2 number.

Adding an accurate E911 address is important to ensure emergency responders receive the correct location information during an emergency.

Before You Begin

Make sure you have:

  • A valid physical street address
  • The correct apartment, suite, or unit number (if applicable)
  • Access to your Line2 account

Important

  • E911 addresses must be physical locations.
  • PO Boxes cannot be used as E911 addresses.
  • The address must accurately reflect the location where emergency services would be dispatched.
  • Address validation may be required before the address can be saved. E911 systems commonly validate addresses against emergency service databases.

Add or Update Your E911 Address

  1. Sign in to your Line2 account.
  2. Open Settings.
  3. Select e911 Emergency Address

  4. Select the edit button

  5. Enter your address information:

    1. Street Address

    2. Apartment or Suite Number (optional)

    3. City

    4. State/Province

    5. ZIP/Postal Code

  6. Review the information for accuracy.

  7. Select Save

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Verify Your Address

After saving:

  1. Confirm that the address appears correctly in your account settings.
  2. Wait for the address registration process to complete.
  3. If your account displays a status indicator, verify that the address shows as active or registered.

Address registration can take several minutes to complete depending on the validation process.

Frequently Asked Questions

Why is an E911 address required?

An E911 address provides emergency dispatchers with location information when a 911 call is placed from your Line2 number. This helps route emergency calls to the appropriate emergency response center.

Can I use a PO Box?

No. E911 requires a physical service address where emergency responders can be dispatched.

What if I move?

Update your E911 address as soon as possible to ensure emergency services receive your current location information.

How long does it take for an address update to become active?

Most address registrations are processed shortly after submission, although validation and registration times can vary.