What does it mean to port or transfer my number?
Porting a phone number means moving an existing phone number from one service provider to another.
As a Line2 customer, you can transfer an existing number from your current provider to Line2, or transfer your Line2 number to another provider.
Porting Your Number to Line2
What information do I need to start my port request?
Before starting your port request, you will need:
- Account number from your current provider
- PIN or password associated with your account
- Billing address associated with the number you are transferring
You will also need to complete the Letter of Authorization (LOA) form attached to this article and email it to porting@line2.com, along with the number you want to port, to the Line2 Porting team
Some providers require you to contact their customer service team to obtain this information.
If you need your Line2 account number or PIN, contact Line2 Support
How do I check the status of my port request?
The Line2 Porting team will provide status updates by email.
If your port request is rejected, Line2 Support will notify you after the rejection has been reviewed.
Can I cancel my port request?
Yes. To cancel a port request, email the Line2 Porting team.
Can any user submit a port request?
Yes. Administrator access is not required to submit a port request.
Should I cancel my current phone service after submitting a port request?
No. Do not cancel your current service until Line2 confirms that your number transfer is complete.
Most providers automatically stop billing once the number transfer completes. However, you should contact your previous provider after the transfer to confirm that your account has been closed and billing has stopped.
Can I transfer my Google Voice number to Line2?
Yes. Google Voice numbers can be transferred to Line2.
Before starting your port request, you must unlock your Google Voice number. Instructions to unlock your Google Voice Number, can be found here.
Porting Your Line2 Number to Another Provider
Can I transfer my Line2 number to another carrier?
Yes. You can port your Line2 number to another provider.
You will need to provide your new provider with the Line2 number associated with your account.
Do not cancel your Line2 account until your new provider confirms that your number transfer is complete.
How do I transfer my number to another provider?
Start the port request with your new provider.
Use the account information from your most recent Line2 invoice to complete their port request.
If you need additional information about your Line2 account, contact Line2 Support.
Porting Issues and Troubleshooting
Why was my port request rejected?
A rejected port request usually means the account information provided does not match your current provider’s records.
Contact your current provider and verify:
- Account number
- PIN/password
- Billing information
Once the correct information is confirmed, reply to the rejection email from Line2 so the port request can be updated.
Please note: If a port request must be resubmitted, the processing timeframe may restart.
Why can't my number be transferred to Line2?
Phone number availability depends on the carrier networks and geographic areas supported.
Even if Line2 supports a specific area code, not every number within that area code may be eligible for transfer.
Additional Porting Questions
Will I still have cellular service after transferring my number?
No. Once your number is transferred away from your cellular provider, that service will end.
If you want to keep your cellular service, request a new phone number from your cellular provider before completing the transfer.
If you cancel your cellular service completely, Line2 calling and texting will require an internet connection such as Wi-Fi.
Can I port a fax number?
Line2 customers can receive faxes.
If you transfer an existing fax number to Line2, it will be transferred as a direct dial number that can receive faxes.
How do I change my Line2 number?
To change your Line2 number, contact Line2 Support.