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Windows, iOS and Android : Calls Go to Voicemail

Problems with Calls going Straight to Voicemail

You may notice your calls are going straight to voicemail if:

  1. Your phone is not ringing when you receive a call. 
  2. You receive voicemails but don’t receive calls.
  3. People tell you they’ve called but it is going straight to your voicemail.

You can utilize the methods in this article  to help prevent your calls from going straight to voicemail.

Check your Call Routing

  1. Log into your Account Manager
  2. Click on Call Forwarding
  3. Click on Edit (next to Dial Simultaneously) 
  4. Select Add Number to List 
  5. The accepted format to enter your number in Account Manager is +12223334444, 10 digit numbers will not be accepted. 
  6. Select your phone number. -Line2 highly suggests keeping the rings to 5 at minimum.
    • If your phone number is not listed, please select add phone number.
  7. Press Save
  8. Select Close 

Log off all Devices 

  1. Log into your Account Manager 
  2. Select Settings
  3. Click on Log Off All Devices 
  4. Reboot your Device
  5. Log back into your Line2 app

Check your After Hours Setting

Disclaimer: Managing your After Hours setting is only applicable to customers who use Advanced Call Forwarding.

  1. Log into your Account Manager
  2. Select Manage Business Hours on your Dashboard 
  3. Click on any time slot, a pop up will appear that will allow you to edit 
  4. Days
    • Start Time and End Time
  5. Dial Order 
  6. Select Save

Check your WiFi Connection 

Line2 relies on the strength of your WiFi/data network to remain connected. If your WiFi/data connection is suffering from low bandwidth (due to a large file download or video streaming), then the network connection may be insufficient to sustain a call, which can cause incoming calls to go straight to voicemail.

If you are experiencing connection issues while using WiFi, then we recommend disconnecting your device from WiFi and reconnecting .